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Troubleshooting – Cannot place an orderUpdated 6 months ago

If you are experiencing difficulties with placing your order, please follow the steps below. 

• Log into your account (if you do not have an account with us, you will need to create one here

• Once you are logged in, click My Account 

• Click Address Book (Manage Addresses) 

• Add / update both your Billing and Shipping Addresses (please make sure you checkmark Default Billing / Default Shipping for both) 

• Save your changes 

• Go back to your Shopping Cart and try again 

This specific issue should be corrected now. If not, please contact us via email at [email protected] with a screenshot of the issue so we can assist you further! 

You may also contact us via phone for further assistance: 888-812-1115 x3 

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