What is Sam Villa®’s Refund Policy?

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For the first 7 days of your purchase, you may return the merchandise for a full money back refund. (This does not apply to shears – see below for more information on shears). You can return for a refund for 8 to 30 days from the date of purchase less a $25.00 return fee for electronics and $35.00 for shears).  You will be responsible for shipping the item back to our warehouse. 

• If your shear is opened, there is a $35 fee to return your shear even if returned within the first 7 days. 

  • The $35 return fee will apply to any shear return after 7 days regardless of if the shear is opened or not. 
  • We will refund the cost of your product (minus any fees) back to the payment method you used to purchase your product. 

• If purchased using our third-party partner, KLARNA, please contact KLARNA directly for more information on any refund/service fees they may deduct. 

IMPORTANT INFORMATION FOR RETURNS: 

• A Return Authorization (RA) number is required to return an item for refund. Please send an email to info@samvilla.com to request the RA form link to fill out. 

• Returns must be made within the time limit specified here. 

• Returned products must be in new condition and have all original manufacturers packaging, materials, and accessories. 

• Items purchased at trade shows, events, or distributors, such as Salon Centric, are unable to be returned to Sam Villa® for refund.  Trade show and event sales are final.  If you purchased from a distributor, such as Salon Centric, you must contact the distributor for a refund. 

• Items that qualify for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost is not refundable. 

• We do not accept returns for refund after 30 days of purchase. 

Some items may not be returned for a refund once opened: 

• Mannequins 

• Brushes & Combs 

• Clips 

• Shear Cases 

• Capes 

• DVDs & Video Games 

Please allow 7-10 business days after we receive the package for your return /refund to be processed. An email confirmation will be sent to you once the return is processed. 

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